Crossing the I’s and dotting the T’s
All artwork is to be paid for before dispatch. Orders on commissions as stated are a 25% deposit, orders on Limited Editions are a 50% deposit. You can bank transfer, credit card or PayPal, whichever suits you best. Payment plans and Laybys are also available.
Within Australia there are a few flat fees depending upon the product, these will display at the cart. Art is shipped through various couriers or Australia post.
Internationally it is always recommended that all Original and Limited Edition artwork be sent rolled and tubed, not only for cost efficiency but for protection of the artwork. Customs duties and fees peculiar to your country while shipping are to be paid by yourself (the client) upon collection.
Utmost care is always taken in packaging however it is always recommended paying a little extra for insurance if it is offered.
I use the best couriers available and work hard to package it as safely as possible. Occasionally, and that is very occasionally stuff happens 🙁
While I can’t take any responsibility for your art once it has left my studio I will always help as much as possible within reason to find and create a good outcome for you. No replacements or refunds are guaranteed though unless it is my fault. Tracking information is always forwarded to you and signature on delivery is always required. Any work going via courier cannot be delivered to a PO Box.
Most artworks are sent but should you be within proximity to pick ups can occasionally be negotiated.
If for some reason there was a need to exchange a product, ie a change of mind or more as a result of something your end, so long as the product is returned in 100% original condition it can be exchanged, however new delivery costs would be your responsibility. If the reason for exchange is our responsibility, of course we would do our utmost to rectify any problem and ensure you are totally happy.
Wholesale enquiries on prints and merchandise are always welcome. Please contact either by phone, email or chat.
